ONLINE BUSINESS COMMUNICATION TOOLS AND THEIR IMPACT ON ESL CURRICULA: THE ROLE OF ARTIFICIAL INTELLIGENCE
Abstract
The integration of online business communication tools and artificial intelligence (AI) has significantly transformed English as a Second Language (ESL) education. In modern global workplaces, communication is increasingly digital, requiring learners to develop both linguistic competence and digital communication skills. This article explores how tools such as email platforms, video conferencing systems, and AI-powered applications influence ESL curricula. It also examines how AI enhances personalized learning, feedback, and real-world communication practice. The study uses qualitative analysis of recent literature to identify benefits, challenges, and pedagogical implications. The findings suggest that integrating AI and digital communication tools into ESL curricula improves communicative competence, learner autonomy, and professional readiness. However, it also requires careful curriculum design and teacher training.
References
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